ORDERING

A: Simply click on the STORE on the top of our menu to go to our online store.
Our product listings are grouped by the following tags, simply click on the tags that are most related to you.
  • Arabica Coffee Bean
  • Baby
  • Bone
  • Botanic
  • Drinks
  • Dry Skin
  • Essential Oil
  • Eurycoma longifolia
  • Eyes
  • Face
  • Grade Essential Oil
  • Health
  • Heart
  • Insomnia
  • Joint
  • Liberica Coffee Bean
  • Man
  • Natural
  • Organic
  • Pure Therapeutic
  • Relief
  • Robusta Coffee Bean
  • Sleep
  • Smilax Myosotiflora
  • Tinospora Cordifolia
  • Women
A:
Step 1: Follow these simple step to place an order: browse, choose, add and checkout.
Step 2: Browse through lynnityhealth.com by using search bar, main menu, homepage or tags. In order to give you the best idea of how each product looks and their respective functions, we use plenty of pictures and information for your reference as well as provide you with suggestions based on what you have browsed.
Step 3: Add the chosen item to your cart by selecting the quantity and then click the “add to cart” button. The item will be added to your cart and you can proceed to checkout or continue shopping.
Step 4: Checkout by clicking on the cart icon at the top right of the page. Please remember to review your choices, add a promo code or voucher (if you have any) before proceeding to checkout. Click the “proceed to checkout” and follow the instructions.
Yes, you can change your shipping address before order is shipped by sending an email to info@lynnityhealth.com or making a call to +603-6257 3722. However, there no modification can be made once the order is shipped. If you change your shipping address in My Account after you have made an order, your new address would not be applied until your next order.
You can click here to register or go to the menu bar and look for “Create Account” or “Facebook Login”.
If you have a registered account, you can login to your account when you shop. You can save shipping address and payment details for easy checkout, as well as access to the tracking information.

PRODUCT

Yes, it is a 100% reliable source for vegetarians.
Lynnity is Halal Tested.
Here’s how we ensure quality:
  • All of our products come with Certificates of Analysis and authenticity such as HACCP certificate, GMP certificate, Halal certificate, MBPJ certificate and FDA regulated.
  • We conduct independent laboratory testing, working with GMP-certified labs. Our GMP & HACCP facility is routinely inspected by the Ministry of Health as well as other health institutions.
  • Every raw material which enters our GMP & HACCP factory is inspected for purity and freshness, and then kept in tightly controlled light, temperature and humidity conditions until ready to be processed.
Yes, all our products are regulated by local authorities. Before a product can be sold, our products were reviewed by KKM and NPRA. All the label claims are notified to ensure that they can be substantiated.
You may refer to the package of the product as each product has different expiry date.
How do I consume Lynnity products?
Each Lynnity product has different consumption. You may refer to the package of the product.
How long will it take for Lynnity products to have an effect?
Each Lynnity product has different effect time. For Botanic Health, results could be seen after 14 days of consumption. For Botanic Juice, visible results can be seen and felt as fast as 20 days when used as recommended. However, all of these may vary depend on individual.

ORDER STATUS

  1. If you have a registered account, you can view your order status by simply logging into your account and clicking on “Orders”.
  2. Email will be sent after your order is placed or shipped. By clicking on the tracking links in the email, you can check your up-to-date order status. If you did not receive any email from us, please check your Spam.
  1. If you have a registered account, you can track your order by simply logging into your account and clicking on “Orders”.
  2. A shipping confirmation email will be sent once the package is shipped. You can click on the Tracking Number or “Track Your Package” button to track your package. If you did not receive any email from us, please check your Spam.
If you status doesn’t update after 7 working days, kindly contact us at info@lynnityhealth.com or call +603-6257 3722

DELIVERY

Currently we only ship to the following countries.
  • Australia
  • Belgium
  • Brunei
  • Canada
  • China
  • Finland
  • Germany
  • Hong Kong
  • Italy
  • Malaysia
  • New Zealand
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States
However, we will expand to more countries in the near future. If your delivery destination is not on the list, please send us an email at info@lynnityhealth.com to clarify.
We offer free shipping to the countries listed above. For other delivery destination, please contact us at info@lynnityhealth.com to confirm the cost.
– For local delivery, it takes about 3-4 working days once you have placed your order.
– For international order, please allow 7-14 working days.
*Working day is defined as Monday to Friday only (local time), and doesn’t include public holidays.
  1. International customers may be subject to import duties & taxes and/or brokerage fees, which are the responsibility of the Buyer and are collected at the time of delivery. Your charge from us only includes the cost of your item(s) and the cost of shipping.
  2. Any additional charges for customs clearance and/or brokerage fees must be paid by buyers. We have no control over these charges and cannot predict what they may be.
  3. Customs policies vary widely from country to country so please contact your local customs office or local UPS or DHL brokerage office if you need additional information.
  4. Please note – we cannot undervalue orders, or mark them as a gift.
This happens very rarely, but if it does happen, please contact us right away at info@lynnityhealth.com or +603 – 6257 3722 and we will get back to you as soon as possible.

PAYMENT & PROMOTIONS

Our websites accept the following payment method:
  • Credit or Debit Cards (We accept all major credit and debit cards for payment including: Visa, MasterCard or American Express
  • Online Banking / FPX / Direct bank in
  • Paypal
Your card or PayPal will be charged within seconds or 24 hours once the order is submitted, and you will receive an email confirming that your order has been placed successfully.
  • Sign up our newsletter to receive voucher or promotion information from time to time.
  • Enter the valid promo code during checkout, then your order will be discounted.

RETURNS & EXCHANGES

  • You may return the item within 30 calendar days from the date you received it.
  • Upon confirmation with our support team personnel, you can then return the product unused and in the same condition as you’ve received it, in its original packaging, along with the invoice in order to obtain a refund.
  • We shall process the refund once we’ve received the product and confirmed that it is in unused condition, in its original packaging, along with its original invoice, failing which refund may not be possible.
Step 1: Send a return request to info@lynnityhealth.com along with your order number and the name(s) of the item(s) you want to return.
Step 2: Our customer service will reply you within 48 hours.
Step 3: If your return is accepted, pack up the item(s) you want to return and send it or them back to us:
Lynn Exclusive
5-3, Jalan 2/33B,
MWE Commercial Park,
52000 Kepong, Kuala Lumpur, Malaysia.
Step 4: Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.Please note that any shipping fee of the returned package will not be included in the refund. You are responsible for the shipping fees of return.
In the unlikely event that the order delivered is in damaged condition or you have received defective or incorrect product, please contact us within 7 working days and do not discard the product unless we’ve directed you to do so.
Write to info@lynnityhealth.com and our customer service will reply you within 48 hours. We will take care of you and cover all costs of getting you the right item. We will send you a new item and pay for your shipping to send that one back to us. We are human and do make mistakes. But we will make sure to correct the issue ASAP!

STILL HAVE QUESTIONS?

Sure, no problem! Just email us at info@lynnityhealth.com and we’ll get back to you as soon as possible.